Palmpay

3.3
3.3 from 48 Reviews and Ratings
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Average Rating

3.3

/
5

48 Reviews

5 Star
27%
4 Star
23%
3 Star
21%
2 Star
13%
1 Star
17%

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Review Time

They need to be more professional

The customer service are just too heartless I missed a day of re- payment. The next message was so bad and should not have come from professional like them.

1
Date of experience: Aug 02, 2025
I didn't get my refund

I love Palmpay their transaction is always smooth and fast but I have two issues one I noticed I don't receive notification anymore since I updated the app always have issue with subscribing star time Pay TV sometimes the transaction will be successful but I won't be able to view it happens today and I didn't get refund and my TV didn't show as well

2
Date of experience: Aug 01, 2025
Good app, sweet loans 😂

The app is okay but sometimes if I make payment, it would be pending, sometimes for some days. I don't know if it's from palmpay or the receiving bank, aside that, the app is okay and user friendly, easy to take loans too.

3
Date of experience: Jun 17, 2025
Palmpay cashback rewards are amazing

What I love most about palmpay is the cashback rewards I get on airtime purchases. To me, that really is an amazing feature and I love it because on days I'm out, the cashback rewards come through from me.

4
Date of experience: Jul 17, 2025
High interest fee

Palmpay is good in aspect of sending and receiving payments but their interest fee is really high in aspect of loan ,I remember when I borrowed 20k and I didn't pay on the due date it took some weeks though by the time I checked to make payments the interest fee pass the amount I borrowed

3
Date of experience: Jul 18, 2025
Palmpay Disgraced me by refunding a transaction I thought was successful

Palmpay is an online banking that I so much like for its fast transactions and other benefits attached to it. But I was disgraced because of palmpay yesterday. I went to somewhere to get things and cash and I made a transfer of 5k before I left the place. I woke up this morning and I discovered it was refunded back to my account. I opened my WhatsApp and I saw a message from an unknown number insulting and calling me all kinds of names. He thought I lied that I sent the money. I had to explain to him what happened. Palmpay really disgraced me yesterday. I sent the money back to the person this morning.

2
Date of experience: Jul 29, 2025
Palmpay Disgraced me by refunding a transaction I thought was successful
Palmpay Disgraced me by refunding a transaction I thought was successful
Palmpay Disgraced me by refunding a transaction I thought was successful
Bad approach to customers with due loan

Once you fail to pay back flexi loan on time... The interest rate will keep increasing and you will start receiving curses as text messages... Too bad... Not a good approach.

1
Date of experience: Jul 30, 2025
Trustworthy, reliable and fast

My experience about using palmpay over the years has been awesome and i love everything about there interface and they are reliable and giving in sence of the cashback i get from buying pf card's and data even up t referring friends and the interest i get from saving my money in there lock safe

5
Date of experience: Jul 30, 2025
They need to avoid calling contacts

I didn’t pay on time, and they started calling my friends. It was very embarrassing.

1
Date of experience: Jul 29, 2025
Palmpay is good to save but need to increase loan limit

Palmpay is one of the best app for saving and has a lot of benefits,they help saving my money for rainy days and I also gets daily interest
They have free transfer and also help in loans.
The loan aspect is actually okay but the loanable amount is too low and they need to reduce their interest and the way they call when it's due it's really annoying and treating the costumers and increase on the interest needs to be addressed properly and the sudden froze of loan is not helping please my account has be frozen for a while now and am unable borrow loan anymore

4
Date of experience: May 15, 2025

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