Review Time
I’ve used Jumia several times and honestly, it’s convenient. I love that I can compare prices and read reviews before buying. Most of my orders arrived on time and in good condition. But there were a few times the delivery took longer than expected, or I had to chase down customer support to fix an issue. Still, I keep using it because it saves me time and stress. It’s not perfect, but it gets the job done for everyday shopping
This app used to be my best app for ordering, but this days there service have becoming poor and boring to me, if u place an order it will take days to be delivered after failing to deliver at the appointed day and some of there dispatch riders misbehaviors sometimes they intentionally fail to deliver orders after saying they don't know the location. One of the dispatch riders stressed my life today after calling me to meet him in one bus stop close to my area getting there he refused to pick my calls I searched for him all around the bus stop I couldn't see him when I returned back home he call me again asking me where I am I said I have returned home he said I should come back I got back at that bus stop and call his number he didn't pick his calls again which made me get angry with him the last time he called me he said I should go he will call me when he get to my area finally he drives away with my package without delivering it or me or call me, if not that I have payed for that package already I would have forgotten about it and order else where, I was totally upset today with the service of this jumia, I have been a regular customer but am out, I rather order from konga next time
Jumia has made life easier for me. I'm not the type that goes out for shopping because I am a shy type. I order almost everything I use on Jumia. I ordered an Itel S25 ultra phone for the first time last month on Jumia and I got exactly what I ordered. I have no regret doing using Jumia for real.
Jumia has honestly made life easier for me. I’ve ordered clothes, electronics, even food items and most times, it’s smooth. But once, I waited two weeks for a blender that never came. Still, their refund process worked and that gave me a bit of confidence. Now I just shop carefully and read reviews before buying.
Jumia online shopping is a very good place where I got my Oraimo power bank recently
I picked up my package at their picking centre around FUTA South Gate, Akure, last Saturday.
I ordered the power bank on July 4th, and I got it on July 12th,2025, with no unnecessary delays.
It's what I ordered versus what I got, and I love their packaging.
I've been using this app for a while, and the experience has been good. Unfortunately, it did not stay good as around a month ago I ordered a product and was not able to claim it at the pickup station until the 5 business days I was given were over. I expected a refund only to see the status of the product as delivered. I sent an email and even spoke to the online customer service, yet nothing has been done. I would really appreciate it if this issue was addressed.
I've been using this app for a while, and the experience has
been good. Unfortunately, it did not stay good as around a
month ago I ordered a product and was not able to claim it at
the pickup station until the 5 business days I was given were
over. I expected a refund only to see the status of the product
as "delivered." I sent an email and even spoke to the online
customer service, yet nothing has been done.
Honestly your riders are really cheap liars and if you dont look into this soonest, you might start paying the price later. They will send you message your order will be delivered today in the morning and then dont turn up all day. You will now be the one calling and calling with no response, next thing you will see 'we were unable to reach you' next is 'order has been cancelled'. This is without making any attempt to deliver your goods at all.
This last one really pained me to my bone marrow cos it took three weeks before i finally got contacted for an order i placed. The rider did same thing they normally do, i was begging and pleading with this guy that i will come to wherever he is and pickup if he cant come and he said he will call me. Only to see order has been cancelled later in the night when he didnt even contact me for delivery even for once. I was the one calling him from the text i got, begging him to not cancel my order as they always do, only for the werey to still go ahead and cancel even when he never tried making the delivery
Jumia has honestly made my life easier. I’ve ordered a bunch of things from them clothes, gadgets, even groceries and everything came just as expected. Delivery was fast, and the prices are usually better than what I’d get in stores.
I also like how they do regular sales and discounts I’ve saved a lot that way. So far, no issues. I’ll definitely keep shopping with them.
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