Jumia

3.8
3.8 from 65 Reviews and Ratings
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Average Rating

3.8

/
5

65 Reviews

5 Star
34%
4 Star
29%
3 Star
23%
2 Star
11%
1 Star
3%

Filtered Reviews

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Review Time

Returning takes long

Jumia is a trust worthy shopping app and if you make an order and you don't like it, you can return it but it will take days to get it back

4
Date of experience: May 31, 2025
Disappointing Experience with Jumia

I've had an Amazing experience shopping on Jumia.
Its user friendly very responsive and helpful addressing issues that arise
Have experienced delays in receiving refunds
Its always so disappointing on the low quality of products

3
Date of experience: May 20, 2025
Good online store

Jumia is my reliable online shopping store for home appliances and utensils. I've only experienced low quality in one of my orders last month. I wanted to ask for refund for the pot I bought but thought of managing it as it's not totally bad.
I enjoy cheap purchase and smooth delivery everytime.

4
Date of experience: Jun 18, 2025
Not impressed

I placed an order on the platform earlier this month and was debited twice on paystack.
This is unfair and the customer service agents kept referring me back to the bank.

2
Date of experience: Jul 02, 2025
Reliable

Jumia has been a convenient option for online shopping, especially when I don’t feel like going to the market or store. They have a wide range of products from electronics to groceries and the prices are usually fair. I’ve had some really smooth experiences where my orders arrived on time and exactly as described.
That said, not every order has been perfect. I’ve received a few items that didn’t match the pictures or had some quality issues. Thankfully, their return and refund process has worked for me, though it can take a bit of time. Delivery times also vary—sometimes it’s fast, other times you’ll need a little patience.
Jumia is a decent platform for online shopping in Nigeria. It’s not flawless, but if you take the time to read product reviews and choose trusted sellers, it makes life a lot easier.

4
Date of experience: Jul 03, 2025
Late delivery, poor customer service.

poor customer service, wrong and damaged items, and difficulty getting refunds. They have to work on it because what about to me last week I don't want to happen to another person..

2
Date of experience: Jul 24, 2025
Consistently Excellent Service from Jumia

I’ve patronized Jumia three times, purchasing a phone, a gas cooker, and a colorful USB humidifier. And each experience has been smooth and satisfying. Their service is consistently excellent, with prompt delivery, quality products, and reliable customer support. Jumia continues to earn my trust with every order. Keep up the good work guys!

4
Date of experience: Jul 21, 2025
The most affordable, stressfree and reliable

This is my 12th time buying something on jumia and I dont regret it, jumia is fast to deliver and the prices are very affordable you dont need to break the bank before buying anything on jumia and also the fact that you can choose which to buy and can still get a home delivery, I'm not seeing myself leaving jumia for anything

5
Date of experience: Jul 23, 2025
Good shopping app but orders got delayed

I love the fact that I can get anything on Jumia but 2 months ago,I ordered 2 different things(a bag and a set of baking tools)at the same time, the bag got delivered on time while the baking tools didn't arrive till after a month of ordering it though it came in good shape,I got what I ordered but it was just delayed but that won't stop me from using Jumia

3
Date of experience: May 23, 2025
Jumia is good, but sometimes delivery takes too long.

I’ve used Jumia several times and honestly, it’s convenient. I love that I can compare prices and read reviews before buying. Most of my orders arrived on time and in good condition. But there were a few times the delivery took longer than expected, or I had to chase down customer support to fix an issue. Still, I keep using it because it saves me time and stress. It’s not perfect, but it gets the job done for everyday shopping

3
Date of experience: May 22, 2025

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