I’ve been banking with GTB for a few years now, and overall, it’s been a decent experience. Their mobile app is super easy to use—transfers, airtime, and bills get sorted in seconds. I also like how their USSD banking works even without internet.
But sometimes, network issues slow things down, especially during peak periods. I’ve also faced long queues at some branches, which can be frustrating. That said, customer support has been helpful whenever I’ve had issues.
It’s not perfect, but GTB gets most things right—and that’s why I’m still with them.
