Anyone who gives the app more than a star rating is either a worker or a bot!
This app is trash, in fact I think the bank itself has a very bad handling and reputation now. You cannot report an important or urgent issue to the customer service and get effective response or support either from the app or bank branches.
They have the worst network system and this app crowns it all. You cannot request an OTP from an app you just updated and got logged out of. Does going to the bank to set up your bank app leave any usefulness for the app itself??? I think you either sell the bank or shut down !!